As a small business owner, will you be able to face the dragons in the den and present your business figures confidently? Do you know your turnover, how many new customers you had in the last month, how many were repeat orders, the lead time between an order and despatch or service provision, the true cost of providing your services or goods, the number of complaints in the last month and how quickly they were resolve etc.

These are just a few of the figures you need to know off-hand to drive your businesses productivity and service provision.

Know your numbers and you’ll know which areas to direct your focus for maximum productivity.